How to manage service-related alerts and reports in 3manager.
Manage your device notification escalations using automated monitoring and the QR code for manually made tickets. Always stay on track with all alerts and much more with the equipment service dashboard.
Send alerts to the correct destination depending on the severity level.
Field service or not?
Maybe you need to send tickets from some devices to one service provider and other tickets to different service providers.
With 3manager, you can create as many alert profiles as needed, ensuring that the proper alert notifications are sent to the right destination
Automation and business rules.
Send tickets only requesting field service to the service provider.
Even though a printer claims to have a critical error, it might be something the user can fix without involving the service provider.
When the printer doesn't know, it has an error.
Sometimes the printer has an error invisible to the data collector. This could be poor quality when printing, or maybe it's making a funny noise.
To make sure the ticket creation is as quick as possible, we introduce the use of QR codes.
If a printer or MFD has an error, the 3manager data collector will register it and start the workflow.
If the ticket requires field service support, the service provider will be notified directly.
If it's a simple error such as paper out or paper jam, the internal contact person will be notified first.
Filtro a la carta
El potente filtrado facilita el diseño de la vista exacta que se necesita. Simplemente guárdela y estará lista para ser utilizada para la visualización en línea o para la elaboración de informes programados.
Quick access to event logs
Antes de enviar cualquier soporte técnico, diagnostique la impresora accediendo a los registros de eventos recogidos cada hora.
Eventos históricos en todas las impresoras
Obtenga un acceso rápido a los eventos detallados e históricos de cada dispositivo para la resolución de problemas. Elija descargar los informes de un solo dispositivo o de todos los dispositivos del cliente antes de enviar a un técnico. Es posible que haya otros problemas que pueda solucionar mientras visita al cliente.
Filtre por errores críticos, atascos de papel o cualquier otro problema de interés y comprenda rápidamente si otros dispositivos necesitan asistencia.
Lleve su gestión de impresión / servicios de impresión gestionados (MPS) al siguiente nivel con 3manager.